Frequently asked questions

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The Tintype is the product of a technique called the wet plate collodion, one of the earliest photographic processes and often considered to be the Polaroid of the 19th century. It was invented in 1851 by Frederick Scott Archer, predating photographic paper and it used Nitrate Silver and Collodion, a chemical solution made dissolving nitrated cotton in a mixture of alcohol and ether, as main ingredients.
Arctype ® makes Tintypes from your digital images. The final result is a photographic art piece of museum quality that last generations.
All types of images will translate perfectly into an Arctype. You will be able to send a max of 5 images so that we can help you choose the best one. The minimum resolution should be 1680 pixels, 5″ on the long side at 240 dpi. If your images don’t have the minimum resolution you will not be able to upload them.

No but they should look better! Tintypes do not interpret colors the same way a black and white image would, as the process is least sensitive to light in the blue/UV spectrum.

Blues tend to appear almost white while reds appear very dark. Sometimes clothing and skin tones may appear different than expected due to the pigments that make up the colors. In general, freckles and wrinkles will look more pronounced and patterns and textures will have more contrast, while tattoos will disappear. 

We can create 2 Tintypes of the same image that will look very similar but will vary slightly. We also offer high resolution scans which can be made into prints. For more information you can contact us at info@arctype.studio
Yes, of course. For special requests please contact us directly at info@arctype.studio and we will be in touch with you.
Unfortunately, we do not currently offer that option. We want to ensure the best presentation for your Tintype and that is properly preserved using the best frame along with UV protection. This will insure that your tintype will last generations.
Absolutely. You will be able to see a preview of the final product in your client area.
As many as you wish. Production and shipping times may vary slightly depending on the order volume.
We do not send receipts or any payment or billing information with your order. Your order confirmation email is your receipt, but feel free to reach out to info@arctype.studio if you need something extra or have any other questions.
In your client area you will be able to follow all the creation process of your Arctype ® products.

Shipping & Billing

We accept all major international credit cards (Visa, Mastercard, American Express, JCB, and Discover), as well as supports the most widely used payment methods in the United States, Europe, and Asia.
Every gift includes a digital gift note you can send to the recipient before their frame arrives.
Your Arctype ® products will be mailed within 2 weeks from the time of purchase.
In your client area you will be able to follow all the creation process of your Arctype ® products.
Blues tend to appear almost white while reds appear very dark. Sometimes clothing and skin tones may appear different than expected because of the pigments that make up the colors. In general, freckles and wrinkles will look more pronounced and patterns and textures will have more contrast, while tattoos will disappear.
Our site only allows for one shipping address, but we can still facilitate split shipments for you. The easiest way to do this, without contacting us, is to place one order per shipping address.
For defective or damaged items, please reach out to —info@arctype.studio
We would love to help you adjust your order if you need to make a change. But if you truly need to cancel and the order has not started production, just reach out to our team at info@arctype.studio and we will help you cancel and refund your order when possible.

International

Yes—you may learn about our international shipping options here
We ship DDU, meaning the duties and taxes are the customer’s responsibility. 
Yes, the transport insurance is included in the package. 
Your shipping fees will appear on your cart at checkout. Any applicable local taxes/duties may apply.
Blues tend to appear almost white while reds appear very dark. Sometimes clothing and skin tones may appear different than expected because of the pigments that make up the colors. In general, freckles and wrinkles will look more pronounced and patterns and textures will have more contrast, while tattoos will disappear. 
International orders generally arrive 7-14 business days after they’ve shipped.